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After connecting my MP3 player a dialog box is displayed that asks what I want Windows to do each time I connect the MP3 player. What should I do?

Click 'Cancel' to close this dialog box, and follow the steps presented by OverDrive Download Station.

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After connecting my MP3 player I inadvertently chose to play the files on the MP3 player with Windows Media® Player. What should I do?

Close Windows Media Player. After checking a title out, click the 'Download' button and the OverDrive Download Station Wizard will guide you through the steps needed to download/transfer files to your MP3 player.

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OverDrive Download Station doesn't detect my Android device. What should I do?

The Android device must be mounted for OverDrive Download Station to be able to transfer files to it.

To mount your device…

  1. Connect the device to this computer.
  2. Drag down the Status Bar.
    'Ongoing' and 'Notifications' information is displayed.
  3. Select 'USB connected'.
    A message is displayed instructing you to select 'Mount' in order to copy files to the device from a computer.
  4. Select 'Mount'.
    The device is mounted.
  5. Attempt to transfer again.

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OverDrive Download Station doesn't detect my BlackBerry. What should I do?

'Mass Storage Mode' must be enabled on the BlackBerry device for OverDrive Download Station to be able to transfer files to it.

To turn on MTP mode…

  1. If the device is connected to this computer, disconnect it.
  2. Open the BlackBerry 'Options'.
  3. Select 'Memory'.
  4. Set 'Mass Storage Mode Support' to 'On'.
  5. Set 'Auto Enable Mass Storage Mode When Connected' to 'Yes'.
  6. Close the BlackBerry 'Options'.
    You are prompted to save changes.
  7. Select 'Save'.
    MTP mode is enabled.
  8. Connect the device to this computer and attempt to transfer again.

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The OverDrive MP3 Audiobook I transferred to my device isn't showing up in the mobile version of OverDrive Media Console. What should I do?

Ensure that OverDrive Media Console is installed on your mobile device. Attempt the transfer again and be sure to select 'OverDrive Media Console on device' when prompted by OverDrive Download Station to specify a 'Player'.

OverDrive Download Station cannot transfer titles to OverDrive Media Console for iPhone.

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OverDrive Download Station offers me the choice to transfer titles to OverDrive Media Console on my Android or BlackBerry device, but I uninstalled OverDrive Media Console from my device. What should I do?

You can prevent OverDrive Download Station from offering the option to transfer to OverDrive Media Console on your device by following the steps below. The steps you take depend on the type of device you have…

On Android…

  1. Connect your device to this computer.
  2. Click the 'Download' button for a title you currently have checked out or want to transfer.
    OverDrive Download Station opens.
  3. Click 'Next' in OverDrive Download Station.
    OverDrive Download Station detects your device and the 'Confirm' screen is displayed.
  4. In the 'Player' drop-down, select your device. Do not select a storage card or 'OverDrive Media Console on device'.
  5. Click 'Advanced Options…'
    The 'Advanced Options' dialog box is displayed.
  6. Click the 'Browse…' button.
    The 'Browse Portable Player' dialog box is displayed.
  7. Right-click on the folder at the top and select 'Show hidden files and folders'.
  8. Right-click the file '.OverDrive.xml' and select 'Delete'.
    You are prompted to confirm that you want to delete the file.
  9. Click 'Yes' to delete the file.
  10. Click 'Cancel' to close the 'Browse Portable Player' dialog box.
  11. Click 'Cancel' to close the 'Advanced Options' dialog box.
  12. Continue the transfer process or click 'Cancel' to close OverDrive Download Station.
    The next time you transfer a title to your device, you will not have the option to transfer to OverDrive Media Console for Android.

On BlackBerry…

  1. Connect your device to this computer.
  2. Click the 'Download' button for a title you currently have checked out or want to transfer.
    OverDrive Download Station opens.
  3. Click 'Next' in OverDrive Download Station.
    OverDrive Download Station detects your device and the 'Confirm' screen is displayed.
  4. In the 'Player' drop-down, select the SD card. Do not select the device's main memory or 'OverDrive Media Console on device'.
  5. Click 'Advanced Options…'
    The 'Advanced Options' dialog box is displayed.
  6. Click the 'Browse…' button.
    The 'Browse Portable Player' dialog box is displayed.
  7. Right-click on the folder at the top and select 'Show hidden files and folders'.
  8. Right-click the file 'OverDrive.xml' and select 'Delete'.
    You are prompted to confirm that you want to delete the file.
  9. Click 'Yes' to delete the file.
  10. Click 'Cancel' to close the 'Browse Portable Player' dialog box.
  11. Click 'Cancel' to close the 'Advanced Options' dialog box.
  12. Continue the transfer process or click 'Cancel' to close OverDrive Download Station.
    The next time you transfer a title to your device, you will not have the option to transfer to OverDrive Media Console for BlackBerry.

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I uninstalled OverDrive Media Console from my device but chose to transfer to OverDrive Media Console on my device. I can't find the audiobook that I transferred. What should I do?

The easiest way to retrieve the audiobook is to reinstall OverDrive Media Console on your device. OverDrive Media Console will locate the audiobook and add it to the OverDrive Media Console library.

If you don't want to reinstall OverDrive Media Console, transfer the title again and be sure to select your device or media card as the player to which the audiobook is transferred.

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When I attempt to transfer an audio title to an iPod® or iPad™, I get an error message stating 'The license for this title prohibits conversion and transfer to Apple® devices'. What should I do?

This error can indicate that the publisher has not allowed this title to be transferred to Apple devices. The publisher of each title decides whether to allow the title to be transferred to an Apple device; this decision is at the publisher's discretion. Many publishers enable this functionality while others choose not to permit this use of their content.

To check whether an OverDrive WMA Audiobook title can be transferred to an iPod or iPad, search for the desired title, and click the title to bring up the page displaying details about the title. At this page, look for the heading 'Digital Rights Information'. The information listed here will clearly indicate whether or not the publisher has enabled transfer to Apple device functionality.

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The OverDrive WMA Audiobook I transferred to my BlackBerry won't play. What should I do?

Although some BlackBerry devices will allow the transfer of OverDrive WMA Audiobooks, most BlackBerry devices do not support DRM-protected WMA files. To enjoy the audiobooks available at this site on your BlackBerry you must check out OverDrive MP3 Audiobooks.

For instructions on removing the option to transfer to OverDrive Media Console on your device, click here.

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When I attempt to transfer an audio title to an iPhone®, I get an error message. What should I do?

OverDrive Download Station is not able to transfer to iPhones. Use the 'at-home' version of this site and OverDrive Media Console on your home computer to transfer titles to your iPhone.

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When I connect my iPod an iTunes® dialog box opens that says 'Your iPod needs to be reformatted for use with Windows. Would you like to run iTunes to restore your iPod now?'. Should I reformat my iPod?

To prevent any loss of data, we do not recommend reformatting your iPod. Instead, use the 'at-home' version of this site on your home computer at http://ndlibrary2go.lib.overdrive.com.

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When I transfer OverDrive WMA Audiobook titles to an iPod or iPad, the transfer process takes longer than I expected. Why does it take longer than usual to transfer OverDrive WMA Audiobook titles to Apple devices?

When OverDrive WMA Audiobook titles are transferred to Apple devices, the DRM-protected WMA files that make up the audiobook are converted. The conversion process typically takes a few minutes per Part, resulting in transfer times that are longer than what you may typically experience.

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When I attempt to transfer an audiobook to my Zune, I get an error stating that the Zune is already connected to another program. What should I do?

Before you can transfer audiobooks to a Zune using OverDrive Download Station, you must close any other program to which the Zune is connected. After you close all applications to which the Zune is connected, attempt the transfer again.

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What should I do if an audio title does not completely transfer?

If a Part of an audio title has not downloaded or transferred to your MP3 player successfully, attempt to download and transfer the Part again. OverDrive Download Station may alert you that 'One or more of the selected Parts already exist on the selected portable player.' At this prompt select 'Yes' to overwrite the Part that previously transferred unsuccessfully.

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My MP3 player does not seem to support WMA audio files. Where can I find information on supported MP3 players?

To review a list of supported portable devices, click here.

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I cannot find the information I am looking for. What should I do?

If you cannot find the information you are looking for with reference to our Help section, please contact support. In order to facilitate troubleshooting, please include the following information in your correspondence…

  • Steps to reproduce the problem (in as much detail as possible)
  • Exact text of any error message
  • URL(s) of any error page(s) you encounter
  • Library card number
  • Title(s) of problem audio file
  • Problem Part(s)
  • MP3 player make and model

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